Knowledge Base

1. Prepare Your Domain

In preparation for the transfer, you need to update your domain settings with the current registrar. Please contact them if you need assistance.

2. Review Your Contact Information

Your contact information is included on your domain’s record in the WHOIS database, as required by ICANN. Upon transfer, the gaining registrar will use the information on the domain’s record to email critical information regarding the transfer to the administrative contact, so you need to make certain it’s correct. It’s best to avoid using an email address that’s associated with the domain; use a public email service, like Gmail, instead.

Updating the registrant contact information (name, organization, or email address) for a general top-level domain (gTLD) will initiate a Change of Registrant process, which requires additional verification before the new information is saved. Each registrar handles this process a bit differently, so check with yours to see what you need to do.

3. Disable Privacy

The next step is to disable domain privacy. Privacy masks your contact information from being made public in the WHOIS database, but the gaining registrar needs that information to know where to send the code(s) authorizing the transfer. Once privacy is disabled, the registrar can view the contact information on your domain’s WHOIS record and send the domain transfer emails to the administrator; otherwise, those emails will go to a Privacy Protection inbox that cannot be accessed.

4. Update Your Name Servers

Name servers direct the traffic for your domain to the host server. If you’ve already moved the website to us, we will need to update your name servers now to minimize downtime during the transfer; otherwise, you’ll have to wait until the transfer is complete. You cannot make DNS changes while the transfer is in progress, so it is important that you do it now.

Your new DNS settings will begin to propagate as soon as you save your changes. Each ISP updates at a different rate, usually taking 24 – 72 hours to complete worldwide. During this time, your emails will be down, and your web traffic will be directed to either the old or new host, depending on the visitor’s ISP.

5. Unlock the Domain

The next step is to unlock your domain, making it available for transfer. Some registrars allow you to unlock your domain manually while other registrars will do it for you.

6. Obtain the EPP Code

Finally, you need the EPP code, also called the Authorization or Auth code. It’s essentially a unique password for the domain, made up of letters, numbers, and special characters, which is required to authorize the transfer.

7. Initiate the Transfer

Now we will help you with the rest of the process.

1. Our system will check the domain’s status to determine if it’s ready for the transfer. Remember, the transfer won’t be approved if it’s still locked.
2. As part of our verification process, we will email a confirmation link to the domain’s administrator. They need to confirm the verification by email.
3. Here you have the option to change your name servers, set your renewal preference, and choose if you want to add domain privacy.

You will need the appropriate username and password to log in. Your URL, username and password can be sent to you when your account is initially setup. If you did not receive this before or have lost the credentials, please contact us and we will be happy to resend it by email.

The cause for this error is that your email server is configured to require SMTP authentication to send outgoing emails, which is a way an email sender can be authorized. In order to resolve this error, you will need to configure your email
client (Outlook, Outlook Express, macOS Mail , Thunderbird, etc.) to send the appropriate credentials.

SMTP Authentication in Microsoft Outlook 2010 for Windows

1. Click on File then hover over Info and click on Account Settings.
2. Select your email address from the list of accounts and click Change.
3. Click on More Settings…. Then click on the Outgoing Server tab.
4. Check the box next to My outgoing server (SMTP) requires authentication and ensure the Use same settings as my incoming mail server is selected.
5. Click OK. Then click Next.
6. Click Finish to complete the configuration.

SMTP Authentication in Microsoft Outlook 2003

1. Click on the Tools menu and select Email Accounts.
2. Select View or change existing e-mail accounts and click Next.
3. Select your email address from the list of accounts and click Change.
4. Click on More Settings. Then click on the Outgoing Server tab.
5. Check the box next to My outgoing server (SMTP) requires authentication and ensure the Use same settings as my incoming mail server is selected.
6. Click OK. Then click Next.
7. Click Finish to complete the configuration.

SMTP Authentication in Microsoft Outlook Express

1. Click the Tools menu in Outlook Express.
2. Click Accounts.
3. Highlight an email account and click Properties.
4. Click the Server tab.
5. Under the Outgoing Mail Server, check the “My server requires authentication” check box.
6. Click the Settings button.
7. Make sure that “Use same setting as my incoming mail server‘ is selected.
8. Click OK.
9. Click Apply.
10. Click OK.
11. Click Close.

SMTP Authentication in Mail for macOS

1. Mail.app > Mail > Preferences.
2. Select Accounts > Account Info.
3. Select the Outgoing Mail Server (SMTP) field and pick Edit Server Lisr from the pop-up.
4. Select one of the SMTP Servers or add new one.
5. Select Advanced.
6. Select Password Authentication, and use TCP Port 465, and select SSL/TLS connection security.
7. Enter your outgoing sever, email address and password for the SMTP Server.
8. Save and exit.

In most cases your IP address is banned. Try to connect from another internet source like a 3G/4G connection.

If your website remains inaccessible for more than 1 hour please contact us and include your IP address in the email to rony@liqwit.co. You can find your IP address by typing in google “what is my IP” in the search bar.

Firefox:

Click the hamburger menu on the top right -> Library -> History -> Clear Recent History. Choose the time range and the items you wish to clear and click Clear Now.

Chrome:

Access Chrome and go to Preferences -> Advanced ->  Clear Browsing Data. Select the items you want to delete, choose the period for which you want to delete them and click Clear Browsing Data.

Safari:

Open Safari and go to Develop -> Empty Caches. If you do not see the Develop menu item, you can enable it from Safari -> Preferences -> Advanced -> Show Develop menu in menu bar.

Opera:

Open Opera and go to Tools -> Delete Private Data. Choose which items you wish to delete and click Delete.

Microsoft Edge:

Click the three dots button in the upper-right corner of the screen and select Settings from the drop-down menu. Under Clear browser data, select Choose what to clear. Check the boxes labeled Browsing history, Cookies and saved website data, Cached data and files and click the Clear button.

Internet Explorer 9, 10 and 11:

Go to Tools -> Safety -> Delete browsing history. Then uncheck the option for Preserve Favorites website data, tick the options for Temporary Internet Files and Cookies and click Delete.